Privacy Policy
Last updated: April 2026
1. Introduction
Flo Travels Pvt Ltd respects your privacy and recognizes the need to safeguard all information which is of personal nature. Flo Travels Private Limited (or “we” or “us” or “Flo Travels” or “flotravels.com”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website flotravels.com and use our travel booking services.
By using our website and services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Personal Information
We collect personal information that you voluntarily provide to us when you contact us through our website or during the booking process:
. Contact Information: Name, email address, phone number
. Travel Information: Destination preferences, travel dates, number of travellers
. Communication: Messages and inquiries sent through our contact form
. Booking Information: Passport details, visa information (when booking)
2.2 Automatically Collected Information
When you visit our website, we automatically collect certain information:
. Usage Data: IP address, browser type, device information, operating system
. Cookies: Session cookies for website functionality and user preferences
. Service Worker Cache: Cached resources for offline functionality and improved performance
. Analytics: Pages visited, time spent on pages, navigation patterns
3. How We Use Your Information
We use the collected information for the following purposes:
. Service Delivery: Processing and managing your travel bookings and inquiries
. Communication: Responding to your questions and providing customer support
. Notifications: Sending booking confirmations, travel updates, and important information via WhatsApp, email, or SMS
. Improvement: Analyzing usage patterns to improve our website and services
. Marketing: Sending promotional offers and travel deals (with your consent)
. Legal Compliance: Complying with legal obligations and protecting our rights
4. Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. However, no data transmission over the Internet or telephone can be guaranteed to be 100% secure. Therefore, any transmission of information by you to Flo Travels is done at your own risk.
5. Links to other websites
Our website may contain and use links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Privacy Policy. You should exercise caution and look at the privacy statement applicable to the website in question.
6. Your Rights Under Indian Law
Under the Digital Personal Data Protection Act, 2023 (DPDP Act), you have the following rights:
. Right to Access: Request a copy of your personal data we hold
. Right to Correction: Update or correct inaccurate information
. Right to Erasure: Request deletion of your data (subject to legal requirements)
. Right to Data Portability: Receive your data in a structured, commonly used format
. Right to Withdraw Consent: Opt-out of marketing communications at any time
. Right to Grievance Redressal: File complaints regarding data processing
To exercise any of these rights, please contact us using the information provided in Section 11.
7. Data Retention
We retain your personal information for the following periods:
. Active Bookings: Duration of travel + 1 year for customer service and legal purposes
. Inquiries: 6 months from last communication
. Marketing Consent: Until you withdraw consent or 2 years of inactivity
. Legal/Compliance: As mandated by Indian law (typically 7 years for financial records)
After the retention period, we securely delete or anonymize your personal information.
8. How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.
9. Children under 18
Flo Travels does not knowingly collect or solicit personal information from anyone under the age of 18 or knowingly allow such persons to register with us. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
10. Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top indicates the most recent revision.
Significant changes will be notified by updating the "Last Updated" date.
Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
For privacy-related questions, to exercise your rights, or to file a complaint, please contact us:
. Email: info.flotravels@gmail.com
. WhatsApp: +91 9899594776
. Business Hours: Mon-Fri: 10:00 AM - 6:00 PM, Sat: 10:00 AM - 12:30 PM
Data Protection Officer: For data protection inquiries, contact our MD at the email address above.
12. Grievance Redressal
If you have concerns about how we handle your personal data, you may:
. Contact us directly using the information above
. We will respond within 30 days
. If unsatisfied, you may file a complaint with the Data Protection Board of India
13. Governing Law
This Privacy Policy is governed by the laws of India, including:
Digital Personal Data Protection Act, 2023
Information Technology Act, 2000
Information Technology (Reasonable Security Practices) Rules, 2011
Any disputes shall be subject to the exclusive jurisdiction of courts in India.
14. Consent
By using our website and services, you consent to:
. The collection and processing of your personal information as described
. The use of cookies and tracking technologies
. The communication via email, WhatsApp, or phone for service-related purposes.
You may withdraw consent at any time by contacting us at the email address above.